Frequently Asked Questions
– General –
What are the ticket prices?
Ticket prices vary for special events however our standard prices are as follows
Adults : $16 | Concession/Student: $14 | Senior: $12 | Child: $11
How do I get to Avoca Beach Picture Theatre?
We’re located at 69 Avoca Drive Avoca Beach, NSW 2251
From Hornsby: approx 1hr drive
From Newcastle: approx 1hr 15min drive
From Woy Woy: approx 20min drive
Where can I park?
– Cafe & Winebar –
What is available at your Café?
We have a commercial expresso machine and use gourmet coffee beans to give you the best coffee experience around. We have a very wide range of teas and herbal teas, chai and hot chocolate for your enjoyment. There is an extensive range of sweet treats ranging from large and wholesome cookies, to slices and banana breads. Other treats make guest appearances from time to time.
Can I take my wine or beer into the session?
Yes, you can. There are legal responsibilities that must be adhered to. There may be occasions where alcohol cannot be consumed in the auditorium.
– Meal & Food –
I would like a meal before or after my movie – where can I go?
- Avoca Beach
- Avoca Beach Pizza and Pasta Cafe
- All Malay
- Avoca Indian Restaurant, Avoca Beach
– Accessibility –
Do you have mobility impaired access into the Theatre?
We welcome everyone to the Theatre and have a commitment to making our programs accessible for all people including those with a disability.
For your information, there is one small step from the footpath into the foyer. A ramp is available to assist on request. Entry into the auditorium is flat and level with wheelchair spaces available with companion seats beside them. Be sure to ask at the Box Office for the availability of wheelchair spaces and/or companion seats.
There is one step into the rest of the auditorium with a handrail either slide followed by a gentle sloping
Do you have a hearing loop in place?
For those who have minor hearing difficulties, we have available Free Headphones at the Box Office – just leave a $10 refundable deposit.
Do you have Open Caption Screenings?
Yes, we have regular Open Caption Screenings. Please check ‘Our Films and Events’ page for details. If you would like to know more or join our mailing list for Open Caption Screenings, please click here.
Do you accept Companion Cards?
Yes, we accept Companion Cards for all our standard movie sessions.
How do I book a wheelchair space?
To ensure seats are available for those who have mobility concerns, the spaces allocated for wheelchairs and their companions are not available online. If you require a wheelchair space please phone the Theatre on 43 821 777 ext 2 prior to arriving and if the seats are available, we will sell them to you.
– Purchasing tickets online –
Do you allocate seating?
Allocated seating generally applies for our special events and live concerts. Where it is an event that has allocated seats and you’re are purchasing online, you will be taken to the screen showing which seats are still available.
The system will automatically allocate your desired number of seats however you can change the seating position by clicking on the available seats you want.
Please check the seating plan carefully, noting A Row is often kept for those with mobility issues, and that B row is at the back of the Theatre with the screen and stage indicated at the top of the diagram.
Aisles are indicated on the diagram and available seats are indicated in green, those already sold are gray. Simply click on the seats you would like to purchase, and they will turn black, ready for you to continue. If you wish to change your choice prior to purchase, simply click on the seats you would like to change to.
At sessions where there is no allocated seating, you will be able to choose your seat when you are at the cinema on a first in, first served basis.
Once a purchase has been confirmed, can I make changes to my order or get a refund?
No. All tickets sold are done so on a no refund, exchange or cancellation basis. You must agree to these conditions when a purchase is made. Please ensure all details are correct at the time of purchase so no problems arise.
Do I need to present my online tickets at the Box Office?
We value your time and as such there is no need to go to the Box Office, simply present the tickets on your phone or as a printout from home. If you do not have these with you, please go to the Box Office who can look up your tickets under the purchaser’s name and print for you.
How secure are my credit card and other personal details?
Our online ticketing system has security measures in place to protect the customer from loss, misuse and alteration of the information under our control.
When you purchase online, credit card purchases are generally protected against fraud by law, and your liability is limited. Check with your credit card company for details.
How many tickets can I buy online in one transaction?
The total number of tickets that can be purchased online in one transaction cannot exceed 10. This is to assist with security and prevention of fraud. If you require more than 10 seats, please put the additional seats through as a separate transaction.
What methods of payment can I use online?
The online system will accept Visa, Mastercard or Paypal.
Can I buy online tickets less than an hour before a movie starts?
Yes, tickets can be purchased right up to start time of the session.
Can I buy movie tickets for future dates?
Yes and particularly for our special events is most advisable as they do sell out. For standard movies, the new programme is published generally Monday afternoon for the new weeks’ session times.
If I enter my credit card and the website crashes, will I get charged?
No. Your booking is not confirmed until you have received your booking confirmation and reference number.
– Gift Cards –
Do you have Gift Cards and Vouchers?
We have a variety of Gift Cards and Vouchers. These can be purchased online or by person at the Theatre. There is also a range of Gift Cards at our Beth’s Emporium shops at Bateau Bay Square and Deepwater Plaza. For further details, please click here.
Can I choose the type and value of Gift Card?
Yes there are 6 different types of gift cards ranging from $12 to $100.
I would like to have Corporate Gift Vouchers made. Is this possible?
Certainly, we would love to help you with that. Depending on the number of tickets you would like, you may like the vouchers printed with your logo or artwork. So that we can assist you personally, please email [email protected],com,au or call us on 43 821 777 and ask for Luke or Beth.
How long are Gift Cards and Voucher valid for?
We want you or your recipient to use the Gift Cards and Vouchers so they are all valid for three years from the date of purchase.
Can I exchange a Gift Card or Voucher for money?
No, they each have their specific use.
What happens if the value of my purchase is less than the value on the card?
It’s very simple – the remainder of the value is kept on your card for your next visit or visits.
What happens if the value of my purchase is more than the value on the card?
Again, very simple, just pay the balance either with cash or card.
What happens if I lose my online Gift Card or Voucher?
We cannot replace or refund lost or stolen cards. Treat the card like cash and keep it in a safe place.